Refund & Satisfaction Policy

1. Free Evaluation Before Purchase

Because streaming stability is intimately linked to home broadband performance and hardware capability, we offer every prospective subscriber an authentic 24-hour test line free of charge. We strongly urge all customers to test channels, live sports feeds, and EPG schedules on their primary device before purchasing a long-term pass.

Testing our servers beforehand allows you to verify that your home network meets our recommended internet streaming speeds and ensures complete satisfaction with zero financial risk.

2. Technical Support First Protocol

In our experience, over 95% of streaming issues—such as intermittent freezing or missing channel lists—are caused by local Wi-Fi router bottlenecks, outdated player software, or ISP DNS limits rather than server downtime. You can resolve these issues immediately by reading our buffering troubleshooting tutorial.

If you experience configuration difficulties on your streaming stick, smart TV, or box, follow our verified hardware setup walkthroughs or contact our 24/7 technical team on the customer support desk before requesting a cancellation.

3. 7-Day Money-Back Guarantee Eligibility

If our technical team is unable to resolve an active server-side connectivity issue preventing you from accessing your subscription pass within 7 days of initial purchase, you are eligible for a full refund.

To request a refund, reach out to our support desk with your order transaction details and account username.

4. Ineligible Scenarios

Refunds are not granted under the following circumstances:

• Temporary ISP throttling, ISP network blocks, or local home Wi-Fi connectivity degradation.
• User purchase errors (e.g., ordering the incorrect duration without contacting support for adjustment).
• Violations of our Terms of Service, including account sharing or stream redistribution.
• Requests made after the expiration of the 7-day guarantee window.

5. Reseller Credit Packages

Wholesale credits issued for reseller panel accounts never expire and are non-refundable once allocated to your master management dashboard.

6. Processing Timeframes & Refund Methods

Approved refunds are processed within 2 to 5 business days using the original method of payment. In the case of cryptocurrency transactions, refunds are issued to your specified wallet address minus standard blockchain network gas fees.